The Multiple Sclerosis Society of WA provides a range of services to people with MS and those with similar support needs. These services can be accessed at most of the Society’s centres or provided in the individual’s own home. In addition, health professionals regularly visit members in rural areas.

The Society also funds research into the cause and a cure for multiple sclerosis and plays a part in the educational of health professionals and the community about multiple sclerosis and its effects.

The Society delivers these services in accordance with the Disability Services Standards and our own Service Standards.

Should a Member require an interpreter in order to access the Society’s services, this will be arranged.

Members

1. In consultation with Members and on an individual basis, to identify and determine holistically each Member's needs.
2. In consultation with Members and on an individual basis, to determine which needs can be met through the resources of the Society and in accordance with the Society's Constitution.
3. To provide each Member with those services that have been determined as required and in accordance with Standards set by the Society.

Members’ Family

1. In consultation with individual Members and their families identify and determine, holistically, the needs of the family Members.
2. In consultation with individual Members and their families determine which needs of the family Members can be met through the resources of the Society and in accordance with the Society's Constitution.
3. To provide to each family Member, those services that have been determined as required, in accordance with the Standards set by the Society.

General Public

1. To determine which information relating to multiple sclerosis and the Society needs to be brought to the attention of the general public.
2. To present to the general public, information which has been determined as relevant and relating to multiple sclerosis and the Society.
3. To promote to the general public a positive image of the person with multiple sclerosis, and the Society.

Staff

1. In consultation with the staff member, to determine the staff member's ability to meet the Standards of Practice set by the Society.
2. To determine the staff member's on-going training needs.
3. To implement a method of ensuring that the staff members meet the Standards of Practice.
4. To ensure a safe work environment.
5. To ensure that each staff member is trained in occupational health and safety procedures.
6. To ensure that each staff member is remunerated commensurate with their level of skill and performance.

Students

1. To provide the opportunity for health professional students to work under supervision by Society staff with Members.

STANDARD 1 SERVICE ACCESS

Each Member of the Multiple Sclerosis Society seeking a service has access to a service on the basis of relative need and available resources.

STANDARD 2 INDIVIDUAL NEEDS

Each Member of the Multiple Sclerosis Society receives a quality service which at all times encompasses his or her individual needs, personal goals and right to respect.

STANDARD 3 DECISION MAKING AND CHOICE

Each Member of the Multiple Sclerosis Society has the opportunity to participate as fully as possible in the planning and management of his or her daily life in relation to the services he or she receives.

STANDARD 4 PRIVACY, DIGNITY AND CONFIDENTIALITY

Each Member of the Multiple Sclerosis Society has the right to dignity, privacy, respect and confidentiality in all facets of his or her life.

STANDARD 5 PARTICIPATION AND INTEGRATION

Each Member of the Multiple Sclerosis Society is given support and encouragement to take active participation in the community in which he or she lives.

STANDARD 6 VALUED STATUS

Each Member of the Multiple Sclerosis Society has the opportunity to develop and maintain skills and to partake in activities that assist him or her to achieve valued roles in the community.

STANDARD 7 COMPLAINTS AND DISPUTES

Each Member of the Multiple Sclerosis Society has the right to bring to attention and have resolved any issues or disputes regarding staff or services provided by the Multiple Sclerosis Society.

STANDARD 8 SERVICE MANAGEMENT

Each management staff member of the Multiple Sclerosis Society adopts sound skills and practices which maximise planning and outcomes for the Members.

STANDARD 9 PROTECTION OF HUMAN RIGHTS & FREEDOM FROM ABUSE & NEGLECT

Each staff Member of the Multiple Sclerosis Society is responsible for the prevention of abuse and neglect and to uphold the human rights of its Members.